Fairmont St Andrews, Scotland

Arrived ahead of check in time however room all ready and available. Friendliness of staff was genuine plus very happy to assist with any questions. Were lucky to get a room upgrade with sea view - room stunning plus underfloor heating in bathroom always a bonus !! Enjoyed afternoon drinks before dinner in one of the restaurants - food fresh, very warm and tasty. Relaxed atmosphere and a very welcoming feel. Cracking night's sleep in a very comfortable and large bed followed by really tasty breakfast in morning. Nothing was too much trouble, loved the venue, staff and food plus room perfect - so much so my good lady already looking at dates when we can book a return visit !! Thank you.

The warm welcome we received on arrival from Edward at the front desk. The complimentary bottle of Prosecco in our bedroom for my husband's birthday. The voucher for 2 free drinks. The incredible variety of food available at breakfast. The polished, helpful demeanour of all staff we encountered. The menthol smell in the steam room. The clean pool. The comfortable beds. The fact that the majority of our fellow guests appeared to be as happy and relaxed as we were.

We stayed here for my husbands 40th birthday treat just the 2 of us and it was amazing.. the room was gorgeous, staff so polite and accommodating. The small extras they provided to make his stay even more special was muchly appreciated. We had a meal at kittocks and it was superb, as were the cocktails! Special shout to Josh whom handled our communications before we arrived and to Sam for his service through dinner. The spa was lovely and clean, and facilities on offer great. We thoroughly enjoyed our stay and will return soon!

Exceptional interior design and spotlessly clean. Lights are dimmed at night and music is shut off which leads to an intimate and relaxing atmosphere. (It also means that this place is an oasis for people with sensory considerations). The staff are exceptional. Upon arrival the doorman opened the door for us and offered assistance with our bags. He then waited with us until we checked-in, even preventing another couple from skipping us when they inadvertently cut the queue for the reception (all of the doormen were great and they were keen to remind us of the shuttle service and to offer any assistance every time we left the hotel, offering help with carrying anything from our car when we were coming and going). This set the tone for the rest of the staff going forward, nothing seemed too much for any member of staff and they almost seemed disappointed when we didn’t need anything! You can’t walk past a staff member without a pleasant greeting and an offer of assistance. Even the facilities and cleaning staff are sure to give a pleasant greeting and ask how you are enjoying your stay. We also opted for the breakfast. Plenty of variety and the food was hot and tasty. The meats (bacon/sausage etc.) were also of a good quality. The in room dining food was also very tasty, we tried this on one night and it was delivered promptly and contained good portions. The wrong drinks were delivered, however I called back and the correct drinks were delivered to the door within a couple of minutes. Overall a very relaxing hotel with exceptional service.

We have been repeat guests several times a year since the hotel opened. Spacious, modern but warm and welcoming. Excellent breakfast as always. Ideal location and easy access into the town. Our favourite hotel. Great concierge team.